Last updated: 3 November 2026

Mimi Maths respects the privacy of learners, parents, guardians and visitors to this website. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices available to you regarding your information.

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1. Information We Collect

Depending on the services you use, Mimi Maths may collect information such as:

• Learner name and surname

• Email address

• Parent or guardian name and email address, where applicable

• Telephone or WhatsApp contact details where these are provided

• School grade, curriculum or level of study

• Tutoring booking information

• Information relating to tutoring packages, sessions used and sessions remaining

• Call a Friend credit purchases and credit balances

• Resource Library registration and access information

• Payment information relating to EFT payments, including payment references and proof of payment

• Questions, messages or other information submitted when contacting Mimi Maths

• Basic website and account information generated when you use the Mimi Maths website

We do not collect or process credit or debit card details directly through the Mimi Maths website when payment is made by EFT.

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2. How We Use Your Information

Personal information is used only where reasonably necessary to provide and administer Mimi Maths services.

This may include:

• Creating and managing learner accounts

• Confirming registrations

• Managing tutoring bookings

• Recording tutoring packages and sessions

• Managing Call a Friend credits

• Verifying EFT payments

• Providing access to the Resource Library

• Communicating with learners, parents or guardians about bookings, payments or services

• Responding to questions and support requests

• Maintaining appropriate administrative and financial records

• Protecting the security and proper operation of the website and Mimi Maths services

Mimi Maths does not sell or rent personal information to third parties.

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3. Learners Under 18

Where a learner is under 18 years of age, Mimi Maths may request parent or guardian contact information.

Administrative matters such as payments, bookings or important service communications may be directed to the parent or guardian where appropriate.

Mimi Maths aims to collect only the information reasonably necessary to provide educational and administrative services.

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4. Email and WhatsApp Communication

Mimi Maths may communicate with learners, parents or guardians by email regarding registrations, bookings, payments, resources and other matters directly related to the services requested.

The Mimi Maths WhatsApp contact number is not published publicly on the website. WhatsApp may be used with learners or parents participating in services such as Call a Friend where the relevant contact details have been provided for that purpose.

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5. Payments

Payments to Mimi Maths are currently made by electronic funds transfer (EFT).

Information supplied as proof of payment may be used to:

• Identify the learner or purchaser

• Verify payment

• Activate purchased services or Resource Library access

• Maintain appropriate financial records

Mimi Maths does not ask learners or parents to provide online banking passwords, PINs or other confidential banking credentials.

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6. Third-Party Services

Mimi Maths uses third-party technology providers to operate its website and administer its services.

These may include:

Wix
The Mimi Maths website is hosted and operated using the Wix platform. Wix may process information necessary for website hosting, member accounts, security and website functionality.

Microsoft services
Microsoft services may be used for email, bookings, administration, spreadsheets and automated workflows related to tutoring and other Mimi Maths services.

These service providers process information according to their own privacy and security terms. Some information may be stored or processed on servers located outside Namibia.

Mimi Maths only uses third-party services where reasonably necessary for the operation of the business.

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7. Cookies and Website Technology

The Mimi Maths website may use cookies and similar technologies required for website functionality, security, member login and user preferences.

Wix may also use cookies to provide and secure its platform and to identify registered website members.

Additional cookies may be used if analytics or other third-party website tools are enabled.

Where appropriate, visitors may be given options to manage non-essential cookies through the website's cookie settings or consent banner.

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8. How We Protect Information

Mimi Maths takes reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Information is accessed only where reasonably necessary to operate and administer Mimi Maths services.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

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9. How Long We Keep Information

Personal information is kept only for as long as reasonably necessary for:

• Providing Mimi Maths services

• Maintaining learner and tutoring records

• Managing payments and financial records

• Resolving queries or disputes

• Meeting applicable legal, accounting or administrative requirements

Information that is no longer reasonably required may be deleted or securely disposed of.

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10. Accessing or Correcting Your Information

You may contact Mimi Maths if you would like to:

• Ask what personal information we hold about you

• Correct inaccurate or outdated information

• Request deletion of information that is no longer required

• Raise a privacy-related concern

Certain information may need to be retained where it is reasonably required for financial, administrative, contractual or legal purposes.

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11. Changes to This Privacy Policy

Mimi Maths may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable requirements.

The latest version will be published on the Mimi Maths website with the date of the most recent update.

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12. Contact

For questions about this Privacy Policy or the personal information held by Mimi Maths, please contact:

Mimi Maths
Email: mimi@mimimaths.com